Going Beyond Expectations - Park City Property Management
Expectations are a very important part of Park City property management. The understanding of expectations, or the lack thereof, can be the difference between a wonderful tenant/landlord relationship, or a series of problematic interactions that lead to a short stay for a tenant and a vacant property for a landlord. While meeting expectations is good, every now and then a situation calls for going beyond normal expectations to either take care of a problem or maintain a beneficial relationship. Without seeming like I am tooting my own horn I would like to share an example of going beyond expectations and how it can create positive impressions and valued relationships.
I'm Not a Catering Company But...
Those of you familiar with Park City property management know all about Sundance. Hollywood comes to Park City and brings traffic jams, tons of film lovers and the town is crazy! I previously worked in the nightly rental and tourism industry and Sundance was always one of our busiest times. It was late in the afternoon of a Friday during the festival that I got a call from a group that was renting one of the homes we managed. The gentleman on the phone explained that the person from their group responsible for arranging catering for an even they were hosting tonight had left early. There was no catering set up and they wanted to know if I could help. I told them I would see what I could do, hung up the phone and shook my head. During Sundance catering companies have been booked out for months if not longer. I tried in vain to call a few companies I had worked with in the past but to no avail. My next phone call was to a grocery delivery company asking if they could meet me at the grocery store in 20 minutes and then I called my wife who was on her way up to Park City to meet me for dinner. "I'm sorry honey but I'm going to have to cancel dinner", I said. "Because you are going to help me cater a party."
After a rush to the grocery and liquor store, some quick arranging and a few hours spent keeping the food fresh and the alcohol flowing, the party was a success. I'd never catered an event before and I don't plan to do so in the future but I learned a few things from exceeding expectations that I think can be of value in Park City property management.
The Things I've Learned
In these unique situations there are a few things that I have learned. The first thing is that your reputation is one of the most valuable things you have, take care of it accordingly. You can't solve every problem and you can't make everyone happy but you should care about your reputation when it comes to Park City property management. If you are known for doing the right thing and not being a penny pinching landlord you'll find that you will attract the right
kind of people who respect and value those characteristics. This also leads me to my second point, it's not about money but about doing the right thing. If you add up all the time and effort you might spend in these extraordinary circumstances you are probably not going to see an exact return on your investment. But that is not the point. In my opinion doing the right thing is more important than the money. Perhaps I might dying a poor man because of this attitude, so be it. I believe there is intrinsic value in doing the right thing and that those people who you meet in your Park City property management operation will recognize and respect the values you have.
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